Public Transport

Tel: 01/33 100-355
Fax: 01/33 100-308
Request Form


Tel: 01/33 100-133
Fax: 01/33 100-332
Request Form


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If you have a complaint about an infringement of your passenger rights set out in Regulation (EU) No. 181/2011, please contact us in writing (or by fax/e-mail/web form) first.

If we do not send you a first response within one month or a final response within three months or if we do not respond to your complaint in a satisfying way, the apf may open an arbitration proceeding in order to enforce your rights.

Independent Agency for Passenger-Rights (apf)

Passengers, which are not satisfied with the solution of the company, can contact the apf in Austria. You can submit your documents via the online-complaint form at

If it is not possible to send the documents online, please send the documents via post to:

Agentur für Passagier- und Fahrgastrechte, Fachbereich Bus
Linke Wienzeile 4/1/6
A-1060 Wien.