If you have a complaint about an infringement of your passenger rights set out in Regulation (EU) No. 181/2011, please contact us in writing (or by fax/e-mail/web form) first.
If we do not send you a first response within one month or a final response within three months or if we do not respond to your complaint in a satisfying way, the apf may open an arbitration proceeding in order to enforce your rights.
Independent Agency for Passenger-Rights (apf)
Passengers, which are not satisfied with the solution of the company, can contact the apf in Austria. You can submit your documents via the online-complaint form at www.passagier.at.
If it is not possible to send the documents online, please send the documents via post to:
Agentur für Passagier- und Fahrgastrechte, Fachbereich Bus
Linke Wienzeile 4/1/6